Empowering Your Operations with Premier Software Support Services
Our legacy is built on pushing the boundaries of software solutions, providing unparalleled support that drives innovation and customer success.
Serving a broad spectrum of industries nationwide, we offer tailored services designed to enhance operational capabilities with outstanding precision and efficiency.
“Wolff/SMG is a stronger company due to ETHANY’s contribution to developing the software at the core of our business operations. ETHANY took the time to understand the business and allowed Wolff/SMG staff to “de-bug” presented solutions and stay with us today to maintain a terrific system that makes a difference in service to our clients. Great people; great work.”
Ray DelMonte - President - Wolff/SMG
Empowering the nation with top-notch software solutions & unparalleled support!
350+ Clients
With more than 350 clients in our portfolio, our three decades of experience stand as a testament to our dedication to excellence.
196 Years
With a combined 196 years of experience, our team embodies a legacy of wisdom and innovation.
18.6M+
Our team's achievement of coding over 18.6 million lines—and still counting—marks our unwavering dedication to excellence and innovation.
Understanding Your Needs: The First Step in Our Support Journey
At ETHANY, the commencement of every new contract is marked by a comprehensive Initial Software Review. This critical first step allows us to thoroughly understand the software we will be supporting, from both a business process and technical standpoint. Our aim is to create a foundation that enables us to deliver support tasks with both speed and excellence. This foundational review is essential for establishing a support environment characterized by efficiency, quality, and a deep alignment with your business objectives.
Comprehensive System Evaluation
Technical and Security Analysis
Integration and Communication Setup
“The ETHANY team was a valuable partner in developing a customized IT solution that improved process efficiency, organizational communication, and inter-department alignment. We knew what we wanted conceptually and were pleased to find a consulting partner with a proven track-record that could take us from concept to implementation. They were easy to work with and were able to stay within our budget parameters.”
Jennifer Lesinski- VP Marketing - St. Johns Senior Services
"ETHANY helped us move to a cloud-based database to better utilize in shipping our products worldwide. ETHANY was great at understanding our expectations and designing a better system to make it easier for our shipping team to get products to our customers faster while navigating regulatory rules."
Alex Molinich - President - Aldon Corp
Software Support Plans: Empowering Your Business's Growth
Dive into a world where your business's technological needs are met with unparalleled adaptability and efficiency. Our unique software support plans are designed not just to solve problems, but to propel your business forward. With us, flexibility is the cornerstone - deploy your support hours in a way that perfectly aligns with your dynamic business landscape.
Operational
20 hours
$2250/month
Ideal for small to midsized applications requiring operational support services.
Personalized Service with Assigned Technical Project Manager: Benefit from the luxury of a dedicated Technical Project Manager, who will provide personalized service tailored to your unique needs and preferences. Your Technical Project Manager will understand your system inside and out, offering custom solutions and strategic advice.
Prompt Bug Resolution: Experience swift and efficient bug fixes, keeping your software running smoothly and effectively.
Persistent Security & Update Assurance: Elevate your systems with consistent security patches and software version updates, guaranteeing your infrastructure remains at the forefront, equipped with the newest advancements and safeguarded against vulnerabilities.
Dedicated Support During Business Hours: Gain peace of mind with access to our expert support team during standard business hours, ready to assist you with any queries or issues.
Exclusive Online Support Portal: Utilize our comprehensive online portal for easy access to support resources, documentation, and help tickets.
Swift Response Guarantee: We guarantee a response time within 24 hours to begin investigating your concerns, ensuring we initiate the process promptly to keep your operations running smoothly.
Premium
40 hours
$4500/month
Suited for applications of moderate size and complexity that require more comprehensive support.
Personalized Service with Assigned Technical Project Manager: Benefit from the luxury of a dedicated Technical Project Manager, who will provide personalized service tailored to your unique needs and preferences. Your Technical Project Manager will understand your system inside and out, offering custom solutions and strategic advice.
Priority Support: Benefit from prioritized access to our support team during standard business hours, guaranteeing your issues are addressed with urgency. Please note, we focus on delivering exceptional service within these hours to ensure your operations receive the attention they need.
Direct Priority Email and Phone Support: Gain immediate access to dedicated support channels. With priority email and phone support, your inquiries and issues are fast-tracked, ensuring swift and effective resolutions.
Regular Software Enhancements: Stay ahead with regular software updates, security patches, and minor enhancements. We ensure your system remains optimal, secure, and equipped with the latest features.
Accelerated Response Times: Experience our commitment to rapid support with guaranteed faster response times, typically within 12 hours. We understand the importance of minimizing downtime, and our swift responses ensure your operations remain smooth and uninterrupted.
Comprehensive Monthly System Health Assessments: Enjoy peace of mind with our monthly health assessments of your system. These detailed evaluations help anticipate and mitigate potential issues, ensuring continuous performance and reliability.
Custom
Tailored to meet the unique requirements of our clients, our support framework offers customizable packages that prioritize customer needs, ensuring efficiency and unified services through one dedicated team.
Fully Customized Support: Tailor-made support strategies aligned with your application's specific requirements and complexities.
Cost-Effective Solutions: Designed for efficiency, our package minimizes costs while maximizing the value and effectiveness of your support services.
Personalized Enhancements: Benefit from custom software enhancements and optimizations that cater specifically to your system’s needs.
Unified Support Team: A dedicated team offers consolidated services, ensuring cohesive and informed support at every interaction.
Scalable Support Options: As your business evolves, so does your support, easily scalable to meet the demands of your growing or changing applications.
All of our plans require a 90-day commitment and initiates with a setup period lasting 2-4 weeks. We bill in advance for the upcoming cycle on a 30-day basis, and should you wish to cancel, a 30-day notice is required. Ensuring a seamless and enriching experience remains our chief goal.
About ETHANY
ETHANY, rooted in the U.S., is a premier software development and support firm dedicated to crafting custom business productivity solutions. Our expertise lies in addressing the unique challenges businesses face when off-the-shelf software doesn't measure up.
Since our inception in 1987, our mission has been to lead with innovation and a personal touch that sets us apart as not just a provider, but a trusted partner. We dive deep to understand the intricacies of our clients' needs, engaging them at every step to ensure the solutions we develop not only meet but surpass their expectations. Our commitment extends beyond development to comprehensive software support, ensuring our custom solutions continue to drive success long after deployment.
Transformative Journeys: Our Support Services at Work
Discover how our solutions transform businesses across industries. These videos showcase real success stories without revealing client identities, illustrating our commitment to both results and confidentiality.
Have Questions? We have answers.
Which plan fits me best?
Not sure what plan is right for you? Book a quick call with us! We will help you find the perfect plan based on the specific needs and goals of your team. Together, we will ensure the perfect fit for you.
What's the minimum commitment?
All of our plans require a three-month minimum commitment, providing you with the flexibility to adjust your services as necessary. This timeframe allows us to thoroughly understand your business processes and technical architecture, ensuring our support is increasingly tailored to meet your specific needs.
How does onboarding work?
During the onboarding process, we dedicate 2 weeks to understand your business processes and technical setup, tailoring our support precisely to your needs. This customization is continually refined to ensure our services evolve in alignment with your requirements.
Can I get a custom plan?
Our base monthly rate starts at $2250, however, we offer customizable plans to cater to your unique needs. We're adaptable in modifying the service hours to align with your specific requirements.
Can I choose my team?
We streamline the process to ensure a seamless experience for you. Your dedicated technical project manager collaborates with our top-notch team to deliver world-class services. They serve as your primary resource for innovative solutions and insights, streamlining the process by removing the need to juggle multiple contacts for software support.
What makes your software support service stand out from competitors?
Our service stands out due to our commitment to providing tailored, proactive support that evolves with your business. We offer a seamless onboarding process, a deep understanding of your technical and operational needs, and the flexibility to adjust services as your business grows. Plus, our team serves as a single point of contact for fresh ideas and efficient problem-solving, streamlining your operations and eliminating the hassle of managing multiple contacts.
How does your over 35 years of experience benefit me as a customer?
Our 35+ years of experience mean we offer expert, reliable solutions, quick problem-solving, and best practices tailored to your needs, ensuring your business operates smoothly and stays ahead of the curve.
What is the duration of your longest active customer support engagement?
Our longest ongoing customer support engagement spans over 25 years, reflecting our commitment to building lasting relationships and consistently providing high-quality, adaptable support services. Notably, we have multiple relationships that have lasted more than two decades, highlighting our consistent reliability and customer satisfaction.
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