Case Studies
Case Studies
As a key player in commercial product distribution across the Northeast, Regional Distributors, Inc. offered various products, ranging from cleaning supplies to restaurant equipment.
Regional Distributors experienced critical system failures and compromised operational efficiency due to slow response times and low prioritization from previous service providers. These delays disrupted business continuity, harming customer satisfaction and losing business opportunities.
ETHANY swiftly intervened, rapidly resolving critical system failures and eliminating a significant backlog of support tickets. By implementing targeted software enhancements and advanced automation at the distribution center, ETHANY streamlined operations and significantly reduced manual workloads. Regional Distributors experienced immediate improvements in operational efficiency, reduced downtime, enhanced reliability, and stabilized their business processes, strengthening customer satisfaction and supporting new business opportunities.
Application Development Platform: Visual Studio (C#), .NET Framework 4.8, Microsoft MVC (Model-View-Controller)
Database: SQL Server Database
API Integrations: Amazon SP (Service Provider) API, Epicor Eclipse ERP
SFTP Exchanges: Secure File Transfer Protocol (SFTP), Secure, encrypted file transfers
Logging: NLog - Detailed logging of system activities and errors
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