How can I benefit from working with Ethany Corporation?
ETHANY Corporation guarantees our services will be in accordance with the quality and standards our customers have come to expect from us.
How can I be sure in your productivity that you don't overcharge me?
Through our online eTrack software the customer has direct access to the up to date and current status of the project. Every phase has defined goals that you can see and review. These goals are defined during the initial project phase approved by you prior to project launch.
What makes Ethany Corporation unique?
Professionalism, knowledge, reliability, flexibility, and the development of a long-term relationship combined with low prices.
What are your standard Terms and Conditions?
Once a contract has been signed, we issue an invoice made according to the Payment Schedule, which is part of the Project Plan approved by you.
Can I first get "a rough guess" about the cost of my software system?
Yes, just contact us with your request. We provide free estimates.
Can I get references to your previous work?
Please, see our Clients page. It will be our pleasure to provide you contact information of our customers.
How can I start using Ethany Corporation services?
Contact us immediately with your business requirements, idea, or questions.
What do you need from me to create a proposal?
Our process is to set up an initial meeting to review your requirements. These requirements will be reviewed internally at which time a proposal will be prepared for your review.
What is a proposal vs. an estimate?
An estimate is designed to give you a rough idea of what the project will cost. A proposal shows you how the project will be done, when it will be done, and will provide a cost that you can use for financial planning purposes.
How do you determine how much a project costs?
First, information is gathered about the proposed product through examining prior software, existing specifications, and by interviewing project team members at your company. All of the information gathered is then analyzed and the project is broken down into smaller components, which are estimated separately. Follow up questions are asked, and past similar projects are used for costing guidelines.
What is expected of me during the project?
Your involvement in the project is essential. The exact nature of that involvement depends greatly on the type of project. In general you are expected to provide whatever technical and business specifications you have, to answer questions in a reasonable time, and to provide prompt, honest, and thorough feedback on software releases. ETHANY provides a list of your “deliverables” in the project proposal.
Who will own the code produced by Ethany Corporation?
For Custom Software Applications, all source code produced by ETHANY during a project is fully owned by you, except nonproprietary code with only general utility (generic code). You may use generic code in any way you wish and ETHANY may also use this code for its own purposes.
How do clients control the project's progress?
You have full control over the development, primarily through an on-site Project Manager. Our Software Development Methodology ensures that there will be no unpleasant surprises at the end of the development.
What should I do, if I am not exactly sure what functionality I need?
It is not a rare situation. Simply contact us even with a rough idea. We will work with you to define your business needs.
How can I be assured of high quality, reliable software?
You will have all preliminary versions of the software installed at your location for internal testing, verification and acceptance. During the 3-month warranty period after the software was installed in production mode, any problem in the code will be corrected free of charge.
How can I be assured that if I need to update my software system, you will help?
We can work with you to develop either a long-term maintenance agreement stating our responsibilities or a general agreement on providing modifications on a case basis.
|
